Devon NHS Directory

Patient Advice and Liaison Services (PALS)

PALS is the new service that aims to provide speedy resolution of patients concerns and complaints. Every NHS Trust has a PALS department, and full contact details for each one in Devon are given below.

For more details of how the PALS system works, see our guidance.

Devon Partnership NHS Trust

Sam Strong & Gill Pascoe

Devon Partnership PALS

Wonford House Hospital

Dryden Road

Exeter

EX2 5AF

Tel: 0800 0730741
Tel: 01392 403621
East Devon Primary Care Trust

Liz Hankin

East Devon PALS

Ottery St Mary Hospital

Keegan Close

Ottery St Mary

Devon

EX11 1DN

Tel: 01404 816001
Exeter Primary Care Trust

Jenny Bowers

Exeter PALS

NHS Walk-in Centre

Bedford Street

Exeter

Tel: 01392 208640
Mid Devon Primary Care Trust

Carmel Fanconi

Mid-Devon PALS

Dean Clarke House

Southernhay East

EXETER

EX1 1PQ

Tel: 01392 449774
North Devon Primary Care Trust

Catherine Williams

North Devon PALS

12 Boutport Street

Barnstaple

EX31 1RW

Tel: 01271 327779
Plymouth Hospitals NHS Healthcare Trust

Liz Herman & Sarah Mulhall

Derriford Hospital PALS

Level 6

Derriford Hospital

Derriford Road

Plymouth

PL6 8DH

Tel: 01752 517683
Tel: 01752 517657
Plymouth Teaching Primary Care Trust

Rachel Abel

Plymouth PALS

Plymouth Guild of Voluntary Service

Ernest English House

Buckwell Street

Plymouth

PL1 2DA

Tel: 01752 211818
Royal Devon & Exeter NHS Healthcare Trust

Kathy Taylor

RD&E PALS

Barrack Road

Exeter

EX2 5DW

Tel: 01392 402093
South Devon Healthcare Trust

South Devon PALS

Hengrave House

Torbay Hospital

Lawes Bridge

Torquay

TQ2 7AA

Tel: 0800 0282037
South Hams & West Devon Primary Care Trust

Dilys Slater

South Hams and West Devon PALS

The Lescaze Offices

Shinners Bridge

Dartington

TQ9 6JE

Tel: 01803 861829