Alternatives to Litigation: Patient Advocacy: PALS, ICAS, etc.

Northern Ireland, Scotland, and Wales

Different bodies and procedures operate in Northern Ireland, Scotland, and Wales.  We do not have the space to describe these in detail, here, but you will, hopefully, be able to use the following as a starting point from which you can find detailed information.

Northern Ireland

In Northern Ireland, Patient Advocacy is undertaken by the Health and Social Services Councils (HSSCs).  There are four regional HSSCs.  Full contact details are given in the table at the foot of this page.

Scotland

In Scotland, responsibility for Patient Advocacy is assumed by the 16 Local Health Councils.  Full contact details are given in the table at the foot of this page.

Wales

In Wales, Community Health Councils have not been abolished, and they retain the responsibility for Patient Advocacy.  There are 20 Welsh CHCs.  Full contact details are given in the table at the foot of this page.

 

Northern Irish Health and Social Services Councils

There are four Northern Irish Health and Social Services Councils.  The contact details for each individual Council are as follows:

South
Northern
Ireland

Southern Health and Social Services Council
 Quaker Buildings
High Street
Lurgan
BT66 8BB

Tel: 028 3834 9900

E-mail: reception@shssc.n-i.nhs.uk

Web: www.shsscouncil.net

East
Northern
Ireland

Eastern Health and Social Services Council
 19 Bedford Street
Belfast
BT2 7EJ

Tel: 028 9032 1230

E-mail: inquiries@ehssc.org

Web: www.ehssc.org

West
Northern
Ireland

Western Health and Social Services Council
 Hilltop
Tyrone and Fermanagh Hospital
Omagh
BT79 0NS

Tel: 028 8225 2555

E-mail: lpreston@hilltop.n-i.nhs.uk

Web: -

North
Northern
Ireland

Northern Health and Social Services Council
 8 Broadway Avenue
Ballymena
BT43 7AA

Tel: 028 2565 5777

E-mail: info@nhssc.org

Web: www.nhssc.org

Scottish Local Health Councils

There are 16 Scottish Local Health Councils. Their association - the Scottish Association of Health Councils - has a website.

The contact details for each individual Health Council are as follows:

Argyll &
Clyde

Argyll & Clyde
Health Council
 The Gate House
Hawkhead Hospital
Hawkhead Road
Paisley
PA2 7BL

Tel: 0141 848 1336

E-mail: achealth.council@achb.scot.nhs.uk

Web: www.show.scot.nhs.uk/achc

Ayrshire &
Arran

Ayrshire & Arran
Health Council
 8 Arthur Street
Ayr
KA7 1QJ

Tel: 01292 618 857

E-mail: ayrshire@aahc.demon.co.uk

Web: www.show.scot.nhs.uk/aahc

Borders

Borders Health Council
 71 High Street
Galashiels
TD1 1RZ

Tel: 01896 753 601

E-mail: borders.lhc@borders.scot.nhs.uk

Web:

Dumfries &
Galloway

Dumfries & Galloway
Health Council
 11 Buccleuch Street
Dumfries
DG1 2AT

Tel: 01387 261 222

E-mail: dghealth.council@ukgateway.net

Web: www.show.scot.nhs.uk/dghc

Fife

Fife Health Council
 4th Floor
South Wing
Glenrothes House
North Street
Glenrothes
KY7 5PB

Tel: 01592 611 110

E-mail: fhc@fifehealthcncl.sol.co.uk

Web: www.fifehealthcouncil.com

Forth Valley

Forth Valley
Health Council
 46 Barton Street
Stirling
FK8 1NA

Tel: 01786 471 550

E-mail: forthinfo@sol.co.uk

Web: www.show.scot.nhs.uk/fvlhc

Glasgow

Greater Glasgow
Health Council
 44 Florence Street
Glasgow
G5 0YZ

Tel: 0141 429 7698

E-mail: co@gglhc.demon.co.uk

Web: www.show.scot.nhs.uk/gghc

Grampian

Grampian Health Council
 Westburn House
Foresterhill
Westburn Road
Aberdeen
AB25 2XG

Tel: 01224 559 444

E-mail: info@glhc.grampian.scot.nhs.uk

Web: www.show.scot.nhs.uk/glhc

Highlands

Highland Health Council
 FREEPOST SCO 2643
Inverness
IV3 8BR

Tel: 0800 834 017

E-mail: HighlandHealthCouncil@hhc.hhb.scot.nhs.uk

Web: www.caithness.org/orgs/health_council

Lanarkshire

Lanarkshire
Health Council
 Strathclyde Hospital
Airbles Road
Motherwell
ML1 3FE

Tel: 01698 258 188

E-mail: sheilamcgoran@lanarkshirehb.scot.nhs.uk

Web: -

Lothian

Lothian Health Council
 21 Torphichen Street
Edinburgh
EH3 8HX

Tel: 0131 229 6605

E-mail: lothianhealthcouncil@cableinet.co.uk

Web: www.lhc-online.org

Orkney

Orkney Health Council
 The Surgery
John Street
Stromness
Orkney
KW16 3AD

Tel: 01856 851 340

E-mail: Jenny.Dewar@orkney-hb.scot.nhs.uk

Web: -

Shetland

Shetland Health Council
 Gracefield
Sand
Bixter
Shetland
ZE2 9NQ

Tel: 01595 860 257

E-mail: shetlandlhc@ukonline.co.uk

Web: -

Tayside

Tayside Health Council
 17 Bank Street
Dundee
DD1 1RL

Tel: 01382 228 212

E-mail: taysidehc@thc.thb.scot.nhs.uk

Web: www.show.scot.nhs.uk/thc

Western Isles:
Lewis & Harris

Lewis & Harris
Health Council
 20 Kenneth Street
Stornoway
Isle of Lewis
HS1 2DR

Tel: 01851 703 292

E-mail: lhhc@hotmail.com

Web: -

Western Isles:
Uist & Barra

Uist & Barra
Health Council
 Community Clinic
Balivanich
Benbecula
HS7 5LA

Tel: 01870 602 067

E-mail: ubhc@sol.co.uk

Web: -

Welsh Community Health Councils

There are 20 Welsh Community Health Councils. Their association - the Association of Welsh Community Health Councils - has a website.

The contact details for each individual Community Health Council are as follows:

Brecknock
& Radnor

Brecknock &
Radnor CHC
 2nd Floor
2 The Struet
Brecon
Powys
LD3 7LH

Tel: 01874 624206

E-mail: breckchc@chc.wales.nhs.uk

Web: www.wales.nhs.uk/chc/home.cfm?orgid=205

Bridgend

Bridgend CHC
 Suite B
Britannic House
Llandarcy
Neath
SA10 6JQ

Tel: 01792 324201

E-mail: -

Web: www.wales.nhs.uk/chc/home.cfm?OrgID=214

Cardiff

Cardiff CHC
 Ground Floor
Park House
Greyfriars Road
Cardiff
CF10 3AF

Tel: 029 2037 7407

E-mail: cardchc@chc.wales.nhs.uk

Web: www.wales.nhs.uk/chc/home.cfm?orgid=201

Carmarthen

Carmarthen CHC
 103 Lammas Street
Carmarthen
SA31 3AP

Tel: 01267 231384

E-mail: carmarthenchc@btconnect.com

Web: www.wales.nhs.uk/chc/home.cfm?orgid=206

Ceredigion

Ceredigion CHC
 8 Portland Road
Aberystwyth
SY23 2NL

Tel: 01970 624760

E-mail: ceredchc@chc.wales.nhs.uk

Web: www.wales.nhs.uk/chc/home.cfm?orgid=207

Clwyd

Clwyd CHC
 Cartrefle
Cefn Road
Wrexham
LL13 9NH

Tel: 01978 356178

E-mail: Admin@clwydchc.wales.nhs.uk

Web: www.wales.nhs.uk/chc/home.cfm?orgid=222

Conwy East

Conwy East CHC
 4 Trinity Square
Llandudno
Conwy
LL30 2PY

Tel: 01492 878840

E-mail: Conwychc@chc.wales.nhs.uk

Web: www.wales.nhs.uk/chc/home.cfm?orgid=218

Conwy West

Conwy West CHC
 4 Trinity Square
Llandudno
Conwy
LL30 2PY

Tel: 01492 878840

E-mail: Conwychc@chc.wales.nhs.uk

Web: www.wales.nhs.uk/chc/home.cfm?orgid=219

Gogledd
Gwynedd

Gogledd
Gwynedd CHC
 4 Lon Bupur
Caernarfon
Gwynedd
LL55 1RG

Tel: 01286 672253

E-mail: gogchc@chc.wales.nhs.uk

Web: www.wales.nhs.uk/chc/home.cfm?orgid=220

Gwent

Gwent CHC
 Mamhilad House
Mamhilad Park Estate
Pontypool
NP4 OXH

Tel: 01495 740555 or 757600

E-mail: gwentchc@chc.wales.nhs.uk

Web: www.wales.nhs.uk/chc/home.cfm?orgid=212

Llanelli

Llanelli CHC
 103 Lammas Street
Carmarthen
SA31 3AP

Tel: 01267 232312

E-mail: llanellichc@btconnect.com

Web: www.wales.nhs.uk/chc/home.cfm?orgid=208

Meirionnydd

Meirionnydd CHC
 Beechwood House
Dolgellau
Gwynedd
LL40 1AU

Tel: 01341 422236

E-mail: meirchc@chc.wales.nhs.uk

Web: www.wales.nhs.uk/chc/home.cfm?orgid=221

Merthyr &
Cynon Valley

Merthyr &
Cynon Valley CHC
 Hollies Health Centre
3rd Floor Swan Street
MERTHYR TYDFIL
CF47 8ET

Tel: 01685 384023 x 213/214

E-mail: Merthyrchc@chc.wales.nhs.uk

Web: www.wales.nhs.uk/chc/home.cfm?orgid=202

Montgomery

Montgomery CHC
 Ladywell House
Newtown
Powys
SY16 1JB

Tel: 01686 627632

E-mail: montchc@chc.wales.nhs.uk

Web: www.chc.mid-wales.net/

Neath &
Port Talbot

Neath &
Port Talbot CHC
 Suite B
Britannic House
Llandarcy
Neath
SA10 6JQ

Tel: 01792 324201

E-mail: neathchc@chc.wales.nhs.uk

Web: www.wales.nhs.uk/chc/home.cfm?orgid=215

Pembrokeshire

Pembrokeshire CHC
 5 Picton Place
Haverfordwest
SA61 2LE

Tel: 01437 765816

E-mail: pembchc@chc.wales.nhs.uk

Web: www.wales.nhs.uk/chc/home.cfm?orgid=210

Pontypridd &
Rhondda

Pontypridd &
Rhondda CHC
 13 Gelliwastad Road
PONTYPRIDD
CF37 2BW

Tel: 01443 405830

E-mail: admin.pontyrhon.chc@chc.wales.nhs.uk

Web: www.wales.nhs.uk/chc/home.cfm?orgid=203

Swansea

Swansea CHC
 Suite B
Britannic House
Llandarcy
Neath
SA10 6JQ

Tel: 01792 324201

E-mail: -

Web: www.wales.nhs.uk/chc/home.cfm?orgid=216

Vale of
Glamorgan

Vale of
Glamorgan CHC
 2 Stanwell Road
Penarth
Vale of Glamorgan
CF64 2AA

Tel: 029 20350611

E-mail: vgchc@chc.wales.nhs.uk

Web: www.wales.nhs.uk/chc/home.cfm?orgid=204

Ynys Mon
(Anglesey)

Anglesey CHC
 8A High Street
Llangefni
Anglesey
LL77 7LT

Tel: 01248 723283

E-mail: ymchc@chc.wales.nhs.uk

Web: www.wales.nhs.uk/chc/home.cfm?orgid=217