Patient Advice and Liaison Services (PALS)

PALS is the new service that aims to provide speedy resolution of patients concerns and complaints.

Every NHS Trust has a PALS department, and full contact details for each one in Devon are given below.

For more details of how the PALS system works, see our guidance.

Devon Partnership NHS Trust

Sam Strong & Gill Pascoe
Devon Partnership PALS
Wonford House Hospital
Dryden Road
Exeter
EX2 5AF

Tel: 0800 0730741
Tel: 01392 403621

Email: sam.strong@DevonPtnrs.nhs.uk
Email: gillian.pascoe@DevonPtnrs.nhs.uk

East Devon Primary Care Trust

Liz Hankin
East Devon PALS
Ottery St Mary Hospital
Keegan Close
Ottery St Mary
Devon
EX11 1DN

Tel: 01404 816001
Email: pals@eastdevon-pct.nhs.uk
Web: www.eastdevon-pct.nhs.uk/

Exeter Primary Care Trust

Jenny Bowers
Exeter PALS
NHS Walk-in Centre
Bedford Street
Exeter

Tel: 01392 208640
Email: jenny.bowers@exeter-pct.nhs.uk
Web: www.devon.gov.uk

Mid Devon Primary Care Trust

Carmel Fanconi
Mid-Devon PALS
Dean Clarke House
Southernhay East
EXETER
EX1 1PQ

Tel: 01392 449774
Email: carmel.fanconi@nedevonha.swest.nhs.uk

North Devon Primary Care Trust

Catherine Williams
North Devon PALS
12 Boutport Street
Barnstaple
EX31 1RW

Tel: 01271 327779
Email: pals@nedevon-swest.nhs.uk
Web: www.northdevonhealth.nhs.uk/

Plymouth Hospitals NHS Healthcare Trust

Liz Herman & Sarah Mulhall
Derriford Hospital PALS
Level 6
Derriford Hospital
Derriford Road
Plymouth
PL6 8DH

Tel: 01752 517683 / 01752 517657
Email: liz.herman@phnt.swest.nhs.uk
Email: sarah.mulhall@phny.swest.nhs.uk
Web: www.derriford.co.uk/2003/pals

Plymouth Teaching Primary Care Trust

Rachel Abel
Plymouth PALS
Plymouth Guild of Voluntary Service
Ernest English House
Buckwell Street
Plymouth
PL1 2DA

Tel: 01752 211818
Email: pals@plymouthguild.org.uk
Web: www.plymouth-pct.nhs.uk/

Royal Devon & Exeter NHS Healthcare Trust

Kathy Taylor
RD&E PALS
Barrack Road
Exeter
EX2 5DW

Tel: 01392 402093
Email: Kathryn.Taylor@rdech-tr.swest.nhs.uk
Web: www.rdehospital.nhs.uk/rde/pals.htm

South Devon Healthcare Trust

South Devon PALS
Hengrave House
Torbay Hospital
Lawes Bridge
Torquay
TQ2 7AA

Tel: 0800 0282037
Email: pals@sdevonhc-tr.swest.nhs.uk

South Hams & West Devon Primary Care Trust

Dilys Slater
South Hams and West Devon PALS
The Lescaze Offices
Shinners Bridge
Dartington
TQ9 6JE

Tel: 01803 861829
Email: dilys.slater@sdhandwd-pct.nhs.uk