NHS Complaints – Where can I get more information

The NHS's policy regarding complaints is set out in a document called 'Your Guide to the NHS' (this has replaced what used to be known as "The Patient's Charter"). You can access this document online here.

The Citizens Advice Bureau website contains some useful information, including sections on NHS Patients' Rights and How to Use an Ombudsman.

If you do not know which Trust a given hospital comes under, you can find out on the NHS website here.

Health Service Ombudsmen

The following list provides contact details for the Health Service Ombudsmen who have responsibility for England, Northern Ireland, Scotland, and Wales, respectively.

England

The Health Service Ombudsman for England
13th Floor
Millbank Tower
Millbank
LONDON
SW1P 4QP

Tel: 020 7217 4051
www.ombudsman.org.uk

Northern Ireland

The Northern Ireland Ombudsman
Freepost BEL 1478
BELFAST
BT1 6BR

Tel: 0800 34 34 24
www.ni-ombudsman.org.uk

Scotland

Scottish Public Services Ombudsman
23 Walker Street
EDINBURGH
EH3 7HX

Tel: 0870 011 5378
www.scottishombudsman.org.uk

Wales

Health Service Ombudsman for Wales
5th Floor
Capital Tower House
Greyfriars Road
CARDIFF
CF1 3AG

Tel: 029 2039 4621
www.ombudsman.org.uk